Thomas Cook understands and respects the importance of your privacy. When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances:

• when you make a reservation or purchase something from our website or through our customer service team - by email, letter, fax, or on the phone.
• when you register with us, subscribe to our newsletter, enter competitions or register for promotions
• when you take part in surveys or provide us with feedback.

In order to help us maintain and improve our service to you Thomas Cook also uses 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access Thomas Cook. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.

We use third-party advertising companies (such as DoubleClick) to serve ads on other web sites. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click through from the Site. We may disclose information of this nature in aggregate form to third parties, personal information on individual visitors will not be passed on to any third party.

Email

Users who have subscribed to our e-mail service or visitors purchasing products on the Site who have not opted out, will receive promotional mailings and e-mails from Thomas Cook companies. Your personal details will not be passed to any other third parties except where necessary to process your booking or enquiry. Your details may be passed to countries outside of the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner. We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it. To obtain an information summary please use our online self help at flythomascook.custhelp.com.

Security

At Thomas Cook we take security very seriously. We have implemented a bank approved encryption system to protect your transactions with us. Any personal details entered including credit card payments will automatically be encrypted using VeriSign Secure Socket Layer (SSL). You will see a padlock symbol at the bottom of your screen to confirm this so you can make your purchase online with complete confidence. You can rest assured that with Thomas Cook we take all aspects of your travel seriously - in fact, we'll help you feel secure throughout your travel experience.

Use of personal details

We will retain the personal information you have given us (directly or via your travel agent) in connection with your booking and also provide this to your airline and service provider, as applicable. You should note that the airline/service provider may be located outside of the UK/EU in a country which does not provide the same level of data protection as in the UK. We will also retain the personal information you give us when you request or agree to updates or further information from our website. In some cases we may need to process sensitive personal information relating to you. For example if you make a special request relating to any special dietary, religious or disability related requirements you may have, we may need to disclose this data to the airline/service provider in order that the flight/service can be provided. By providing us with this information, we are entitled to assume that you are happy for us to disclose your details in this way if required. If you do not provide us with this information or do not wish us to disclose it to the airline/service provider then we regret we cannot arrange for your request to be provided and/or may be unable to sell travel insurance to you, if applicable.

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion including by e-mail). We shall assume that you are happy for us to do so unless you tell us otherwise.

Occasionally we contract with other companies to provide services on our behalf, for example mailing information to our customers. We only provide those companies with the personal details relating to our customers which they require in order to deliver the service. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to provide.

You are entitled to ask for a copy of your personal details which we hold, for your information (for which we may charge a small fee) and to correct any inaccuracies.