Thomas Cook welcomes those who might require a little extra assistance due to age or disability, and our cabin crew will do all they can to make sure your flight is enjoyable. To ensure all the assistance you require can be arranged, we request that you check with the Airlne before booking your flight. This is because facilities and services vary from country to country and airport to airport.

Wheelchairs

If you have your own wheelchair, this will be carried free of charge in addition to your normal baggage allowance. Since a wheelchair is carried in the hold and collected in the baggage reclaim area, we advise that it is adequately insured against loss or damage since the airline liability is limited.

Getting Advice Before Booking

If you require support or advice before booking a Thomas Cook Airlines flight, please email the flythomascook team at CUST@thomascook.com

Requesting Assistance After You Have Booked

If you require any additional assistance at the airport, during your journey or on arrival, simply call the airline no later than 3 working days before your departure. You can find detailsof how to contact the airline on our help page for special requirements for disabled passengers