Flythomascook FAQs and Help Pages

An infant can be added to an exisitng booking at any time, as long as it is not within 96 hours of the first departing flight.

Infants are accepted from 48 hours old, however, between 48 hours old and 2 weeks old a fitness to fly certificate will be required for the infant and mother. Failure to provide this documentation on the day could result in passengers being refused travel. Infants can be accepted from 2 weeks without a fitness to fly documentation. You will need to contact us once the infant has been born and has a passport. To do this call us on $CHD_Contact_no. The infant fee will then be added, £20.00 /€23 per infant per sector, and a new confirmation will be sent to show the infant travelling on the booking.

Because infants (under the age of 2 years on the final date of travel) do not need a seat, they do not always show on the list of fare-paying passengers. However, infant fees corresponding to booked infants do not appear on the itinerary as well as the number of infants travelling.

Carriage of Infants:

Two Infants travelling with one accompanying adult are acceptable for travel only if the second infant, if aged between 6-24 months, is seated in an approved infant car seat, and the applicable fare has been paid.

Skycots are not available on any Thomas Cook Airlines UK Flight.

Infant car seats may be used, provided a seat has been booked for the child. The car seat must be supplied byt he adult(s) travelling with the child and cannot be provided by Thomas Cook Airlines UK. The seat must be able to be secured in the aircraft seat facing forward and must be of rigid contruction.

Pre-Flight Services for Thomas Cook Airlines UK must be notified when an infant car seat is to be used and will be pleased to discuss the regulations in respect of car seats

.

Nappy changing facilities are available on most Thomas Cook Airlines UK aircraft.

Infants are not automatically provided with a baggage allowance on a Thomas Cook Airlines UK flight. 10kg of hold baggage can be arranged by calling the airline on 0844 855 0515. Please note that this is not always avialble and if so is on a first come first served basis.

Most airlines will allow you to take your childs pushchair all the way to the boarding gate. Please advise the check in staff that you have a pushchair so that they can give you a special baggage label. When you reach the boarding gate you will be shown where to place your pushchair. On arrival you will normally collect your pushchair from the baggage reclaim hall along with the rest of your baggage.

Baby cots are acceptable for carriage on Thomas Cook Airlines UK flights. No excess baggage charges will be made.

If you are not travelling with Thomas Cook Airlines UK please contact the carrier directly, contact details below, for infant flight information.

If you are travelling with any other Airline please use the appropriate contact below:

Airline	Flight code	Contact numbers
AIR BEE	OB	0039 89965 6525
AIR EUROPA	AEA	0034 97117 8152
AIR MALTA	KM	0845 0701 909 0035 62299 9441 (fax)
ASTREAUS	AEU	01293 565789 01293 819832 (Fax)
BRITISH MIDLAND	BD	0870 2407040 01332 854730 (Fax)
CYPRUS AIR	CY	0208 3591384
EASY JET	EZY	0871 2442366
EUROCYPRIA	ECA	00357 24658000 00357 24664516 (fax)
EXCEL AIR	XLA	08701677747 0034 971789709 (fax)
FIRST CHOICE	FCA	0870 7572757 0871 6649033 (fax)
FUTURA	FUE	0034 971910700
IBERWORLD	IWD	0034 971070100
KORAL BLUE	KBR	00206 53450030
LTE INTERNATIONAL	LTE	0034 971475700
MONARCH	MON	01582 398226 01582 720531 (Fax)
THOMPSON	TOM	0870 6076757

If you're travelling on a Thomas Cook Airlines flight from London Gatwick you'll need the SOUTH terminal, Manchester Terminal 1, Glasgow Terminal 2 and Birmingham Terminal 1 Main Hub. If you are flying with any other airline please check your travel documentation for terminal information.

Priority check-in is available from Manchester and Gatwick. Check-in at our designated Priority check-in desk for only £15 per adult and £5 per child.

We do not offer online check in.

For Flights to Canada please click here.

For Thomas Cook Airlines flights check-in desk closes 60 minutes prior to the scheduled time of departure at each airport. For any other Airline you should check-in at least 2 hours before departure.

You must allow ample time to ensure you can be checked in before this deadline. If you arrive late or after the check-in staff have closed the flight, we will not accept you for travel and we may cancel your reservation. If this happens, additional travel costs will be at your expense and no refunds will be given. We strongly advise that you plan your journey to the airport so that you arrive three hours prior to the scheduled departure time. Our check-in desks open three hours prior to departure at UK airports and between two and two and a half hours before at overseas airports.

If you fail to check in at all for your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return flight to the UK. No refund can be made for any unused arrangements.

When you arrive at the airport check-in desk, be ready to show your tickets, passport and baggage. Make sure in advance that your baggage meets weight and size requirements - see Baggage Information for details. And if you are travelling in a group, make sure all members of your party are present at the desk.

After check-in, you can move to the departure lounge where you'll find further flight information including your departure gate number. Please note that no call will be made for your flight so make sure you are at the departure gate at least 45 minutes before departure time.

HAND BAGGAGE

You are allowed one piece of hand baggage only which must not exceed 5kg (11lbs) in weight or 43 cm x 28 cm x 23 cm ( 17 x 11 x 9 inches) in size. Once piece of hand baggage includes handbags, laptops etc, andyone carrying any more than one piece of hand baggage will be refered back to check in. Pack photograhic film in hand baggage as low dose X-ray machines will not affect it.

For information on items that are allowed or not allowed in your hand baggage please click here.

The hand baggage dimensions have been provided to us by Thomas Cook Airlines and are shown on their website. If you are travelling with another airline please check their baggage policy as these dimensions may vary.

CHECK-IN BAGGAGE (HOLD BAGGAGE)

For all flight only bookings, booked from the 4rd March 2009, no free check-in (hold) baggage allowance will be provided. Passengers are given the option during the booking journey to add on checked in baggage, up to 20kg only, for a small fee.

	Short haul & medium haul flights (Flight duration of up to 6 hours)	Long Haul Flights (Flight duration of 6 hours or more)
During Booking Journey or amending via website.	£8.00/€10 per person per flight	£15.00 per person per flight
Amend via Customer Help Desk.	£13.00/€14.50 per person per flight. Please call 0871 230 2406	£20.00 per person per flight. Please call 0871 230 2406

Please click here for further information on the flythomascook.com baggage policy.

For more information on adding checked in baggage (hold baggage) to your booking after it has been confirmed please click here.

Passengers can combine their baggage allowance as long as individual items of baggage do not exceed 30 kg for lifting purposes

VALUABLES

Please remember to pack any valuables including money, credit cards, jewellery, keys and camera equipment in your hand baggage and not in your suitcase.

flythomascook.com new baggage policy as from the 4th March 2009

When we ask you to reconfirm your flights you do not have to select any boxes on the website and we do not send anything to you, showing that your flights have been re-confirmed. All we need you to do is check that you have the correct flight itinerary and are aware of any flight changes. If your booking has been affected by a flight change please ensure that you re-print your tickets, using the steps below, and present the correct documentation to the check in desk.

We will notify you of any changes to your flights by sending an e-mail, sms text or written advice to the address or mobile number that you provided at time of booking. If you are using an AOL email account we do advise you to check your SPAM inbox as well as your standard in box. We also ask that you reconfirm your flights at least 48 hours prior to departure via our website, www.flythomascook.com or by calling the customer help desk, see details below.

If your booking reference is similar to FTCS123456A and your flight details have changed, we will post revised travel documents to the address provided at time of booking. If you have any queries regarding re confirming your flights you can call flythomascook.com customer help desk on 0871 230 2406 (Please note that calls to this number are charged at charged at 10p/min. Please check with your service provider for charges.). Flythomascook.com operating hours are Monday-Friday 9.00 - 19.00, excluding all weekends and Bank Holidays.

If you change your email address, postal address or contact telphone number (mobile or landline) please notify the customer help desk as soon as possible. This will ensure that should we need to advise you of a flight change then we send the information to the correct contact details.

To update your contact details please email us using the 'Still Need Help' Tab above.

To view and re-print your tickets and itinerary online, prior to departure:

Follow these 3 STEPS:

STEP 1
If you made your booking as a member,
click this link View / amend member bookings...

If you made your booking as a non-member,
click this link View / amend non-member bookings...

STEP 2
Follow the on-screen instructions to look up your booking.

STEP 3
Click the 'View' button to display your on-screen confirmation and click the 'Click here to print your tickets' button at the top of this page.

If your booking reference is similar to FTCS123456A, if flight times change we will post revised travel documents to the address provided at time of booking.

If you have any queries regarding re-confirming your flights you can call flythomascook.com customer help desk on 0871 230 2406, please note that calls to this number are charged at charged at 10p/min. Please check with your service provider for charges. Flythomascook.com operating hours are Monday-Friday 9.00 - 19.00, excluding all weekends and Bank Holidays.

You can also contact us using the 'Still need help' tab.

To update your contact details please email us using the 'Still Need Help' Tab above. the 'Still need help' tab.

You can amend the flight date, time and route online or via the Customer Help Desk (excluding Canada), subject to availability. Please note that any changes will incur the relevant amendment fees and any increase in fare. Once you are inside 96 hours of your first flight departing all bookings are 100% non changeable!

If your booking reference is similar to FTCS123456A you can only amend this via the Customer Help Desk, online amendment charges will apply.

It is not possible to transfer you booking to a departure date of more than 3 months after your original travel date without incurring cancellation fees. Any changes made to your booking will affect all passengers on the booking, as we are not able to make any part changes.

If you wish to amend your booking via the website you can do so as long as it outside 7 working days of your first departing flight. If it is inside 7 working days, of your first departing flight, you will need to contact the customer help desk on 0871 230 2406 (Please note that calls to this number are charged at charged at 10p/min. Please check with your service provider for charges.). Flythomascook.com operating hours are Monday-Friday 9.00 - 19.00, excluding all weekends and Bank Holidays. Please see below the relevant amendment charges for bookings amended via the website and with the Customer Help Desk.

	Online changes		Phone changes
	5 days or more before departure	4 days or less before departure	5 days or more before departure	4 days or less before departure
All flight changes	£20 per sector, per passenger and any increase in cost **	100% cancellation charge applies	£25 per sector per passenger and any increase in cost **	100% cancellation charge applies
	Online changes		Phone changes
	8 days or more before departure	7 days or less before departure	5 days or more before departure	4 days or less before departure
Title changes and spelling errors	Not possible online -Contact the Customer Help Desk	Not possible online -Contact the Customer Help Desk	£10 per sector, per passenger and any increase in cost **	100% cancellation charge applies
Name changes	Not possible online -Contact the Customer Help Desk	Not possible online -Contact the Customer Help Desk	£30 per sector, per passenger and any increase in cost **	100% cancellation charge applies

It is not possible to make a change on the return flight of your booking if your first departure flight has already travelled.

If you wish to make a change to a spelling of a name or a complete name change please click here

For information on changes and amendments to Canada bookings please click here.

Click one of the following to follow steps to display your bookings to make the required changes if you are a member or a non-member.

Once any extra service, such as meals, baggage, transfers, seats together, champange etc, has been booked they cannot be removed and refunded. If you wish to add an extra service to your booking this can only be added outside of 96 hours of your first departure flight. Please click here for more information.

ATOL protection Contribution (APC)
A £1.00 per passenger ATOL Protection Contribution (APC) is included in all fares as of the 1st April 2008. This will financially protect customers holiday payments in the unlikely event of our failure to provide our services. This is also a non refundable charge.

For other services, changes may be possible depending on the service providers terms and conditions.

If you have booked through a travel agent, they will receive your tickets and will pass them on to you.

If you do not receive, or you lose your emailed tickets and itinerary (bookings with a reference similar to AZ1234), you can view and print your tickets online by looking up your booking. Please use the three steps shown on the left hand side of the table below.

If your booking reference looks like FTCS123456A then your tickets will be posted to you two weeks before departure, to the address provided at the time of booking. If you have received these tickets and have mis-laid them please call 0871 230 2406, please note that calls to this number are charged at charged at 10p/min. Please check with your service provider for charges. You may incur a charge for the re-issue of your tickets.

Your booking ref looks like...
AZ1234	FTC-S123456A
You will receive a confirmation email advising of your booking reference number, if your booking was successful, to the email address provided at time of booking. This email provides you with a link to the website to print your flight tickets. flythomascook.com needs you to present all pages of the emailed itinerary (including flight tickets page 2), your passport and any relevant travel documents with you to check-in, failure to do so will result in you being denied travel. This is especially important overseas. Please ensure you check your travel details and the important information on the itinerary and remember to check your email for any changes to your flight. If you are using an AOL email account we do advise you to check your SPAM inbox as well as your standrad in box. You can also view, reconfirm and print your tickets online by looking up your booking. Follow these 3 STEPS: STEP 1 If you made your booking as a member, click this link View / amend member bookings... If you made your booking as a non-member, click this link View / amend non-member bookings... STEP 2 Follow the on-screen instructions to look up your booking. STEP 3 Click the 'View' button to display your on-screen confirmation and click the 'Click here to print your tickets ' button at the top of this page.	You will receive a confirmation email advising of your booking reference number, if your booking was successful, to the email address provided at time of booking. You will receive your paper flight ticket approximately 2 weeks before departure. If your departure date is within 14 days of booking, you will need to collect your tickets from the Thomas Cook desk at the departure airport, quoting your booking reference before going to the relevant check-in desk for your flight.

If you need to update your member details click here

Name changes, title and spelling corrections are permitted via the website or the Customer Help Desk and are charged from £10.00 (€11.50) per passenger per sector plus any increase between the original and prevailing fare.(excluding scheduled services)

As per the terms and conditions the charges are as follows:

	Online changes		Phone changes
	8 days or more before departure	7 days or less before departure	5 days or more before departure	4 days or less before departure
Title changes and spelling corrections	£5/€6 per sector, per passenger and any increase in cost	Not possible online -Contact the Customer Help Desk	£10 per sector, per passenger and any increase in cost	100% cancellation charge applies
Name changes	£20/€23 per sector, per passenger and any increase in cost	Not possible online -Contact the Customer Help Desk	£30 per sector, per passenger and any increase in cost	100% cancellation charge applies

Please note all changes have to be made 96 hours prior to the outbound departure date, inside 96 hours the fee to amend the name, title or spelling mistake is 100% of the booking cost.

The Flythomascook.com Customer Help Desk number is 0871 230 2406, please note that calls to this number are charged at 10 pence per minute. Flythomascook.com operating hours are Monday-Friday 9.00 - 19.00, excluding all weekends and Bank Holidays.

You can pay for your booking by using the following cards: Visa, MasterCard, Visa Debit, Solo, Maestro (UK and non UK issued), Visa Electron and MasterCard Debit.

Please note that there is a fee when using any card to make a booking, except for Solo, Electron, Thomas Cook Credit Card and MasterCard Debit. The charge applicable is £2.50/€3.00 per passenger per flight.

We do not accept payment using the following cards: American Express, Diners Club.

Full payment must be taken at time of booking, we do not accept deposits.

For bookings made traveling to the UK and paid for in Euros you are not able to use Solo and Maestro. This is because these cards are classed as domestic cards and do not allow payments in any other currency but Sterling only.

If you are using a Maestro card you will be required to enter an issue number or start date, when entering your payment details on the payment screen. On this page there is a space for you to enter your issue number/start date, this is explained further within a yellow box. If you do not enter the issue number/start date the payment will fail and the booking will not be confirmed.

If you are using a Solo card you just have to enter the start and expiry date when entering your payment details in the payment screen.

Flythomascook.com does not accept Thomas Cook World Wide Travel Vouchers or Travel Pounds as payment.

Extra services can be provided if you are travelling on a Thomas Cook Airline flight. Subject to availability, you can book seats together, (but not particular seats such as those with extra legroom or particular seat number(s)), which are charged from £pound;5/€7 per person, per sector for European destinations, extra leg room seats which start from just £pound;15/€20 per person, per sector and other services such as Champagne, Cakes etc. All these can be checked and booked by the Airline Customer Service and Sales team on 0844 855 0515. For Canada flights please click here.

A 'special request' is a request for a service or facility. All special requests are subject to availability. On booking any chargeable extra services with our Airline Customer Service and Sales Team you will be sent an invoice for these items. Our note of a special request on your invoice confirms we have received it but does not guarantee that your request will be met, nor can we guarantee any request unless it is specifically confirmed separately in writing. Verbal confirmation of a special request cannot be taken as a guarantee that it will be met.

If you are travelling on a Thomas Cook Airlines flight we have a new reservation service called ‘Your seat, Your Choice, This means you can choose exactly where you want to sit on the aircraft – from just £12.00 Return*! For Flights to Canada please click here.

*Your seat your choice is available from only £12 return per adult/child on all short haul, mid haul and long haul flights when you have purchased seats together with your flight. Click here for further information on how to do this.

If you are celebrating a birthday, anniversary or maybe you would like to make your flight that extra bit special you can pre order celebration treats, no later than 7 days before your first departing flight. Click here for further information

For information on arranging extra baggage allowance please click here

Click here for Terms & Conditions of Thomas Cook Airlines pre-flight services.

Airline	Flight code	Contact numbers
AIR BEE	OB	0039 89965 6525
AIR EUROPA	AEA	0034 97117 8152
AIR MALTA	KM	0845 0701 909 0035 62299 9441 (fax)
ASTREAUS	AEU	01293 565789 01293 819832 (Fax)
BRITISH MIDLAND	BD	0870 2407040 01332 854730 (Fax)
CYPRUS AIR	CY	0208 3591384
EASY JET	EZY	0871 2442366
EUROCYPRIA	ECA	00357 24658000 00357 24664516 (fax)
EXCEL AIR	XLA	08701677747 0034 971789709 (fax)
FIRST CHOICE	FCA	0870 7572757 0871 6649033 (fax)
FUTURA	FUE	0034 971910700
IBERWORLD	IWD	0034 971070100
KORAL BLUE	KBR	00206 53450030
LTE INTERNATIONAL	LTE	0034 971475700td>
MONARCH	MON	01582 398226 01582 720531 (Fax)
THOMPSON	TOM	0870 6076757

Thomas Cook Airlines will accept for carriage most types of leisure or special equipment. Charges apply. Please see the individual item explanations for details:

Item	Yes/No code	Charge
Golf clubs	A320 - max 30 accepted A321/B757/200 - max 50 accepted B757/B767/A330/300 - max 75 accepted A330 - no max	£20.00 short haul (round trip) £40.00 long haul (round trip)
Diving Equipment for 10kg *	A320 - max 20 accepted A321 - max 30 accepted B757 -max 40 accepted B767/A330 - max 50 accepted	£30.00 short haul (round trip) £60.00 long haul (round trip)
	Acceptable subject to capacity and provided air tanks are emptied and valves set to open. They should also be suitably packaged to aviod damage to other baggage. At check in cylinders will be checked to ensure they are empty. The regulator may remain attached: however, it is recommended that this be removed before travelling
Surfboards/Kitesboards	A320 - max 10 accepted A321 - max 15 accepted B757/200 - max 20 accepted B767/300 - max 20 accepted A330 - max 20 accepted	£40.00 short haul (round trip) £60.00 long haul (round Trip)
	Pre booking is required. Please contact the Pre flights department for the airline
Body Boards/Boogie Board	A320 - max 10 accepted A321 - max 15 accepted B757/200 - max 20 accepted B757/300 - max 50 accepted B767 - max 50 accepted A330 - max 20 accepted	£30.00 short haul (round trip) £60.00 long haul (round Trip)
Windsurfs	A320 - max 3 accepted A321 - max 10 accepted B757/200 - max 10 accepted B757/300 - max 15 accepted A330 - max 15 accepted	£40.00 short haul (round trip) £60.00 long haul (round Trip)
	All windsurfs must be packed in their standard carrying bag and the mast must be securely attached. The 'fin' must be removed and boards of a honeycomb construction must have the drain plug(s) removed. Pre booking is required. Please contact the Pre flights department for the airline
Paragliders	A320 - max 1 accepted A321 - max 1 accepted B757/200 - max 2 accepted B757/300 - max 2 accepted A330 - max 2 accepted	£40.00 short haul (round trip) £60.00 long haul (round Trip)
Hang gliders	A320/A321 - max 1 accepted B757/200 - max 2 accepted B757/300 - max 2 accepted A330 - max 2 accepted	£40.00 short haul (round trip) £60.00 long haul (round trip)
	These items do not form part of the normal baggage allowance. Maximum length of 12ft (144 inches) or 3.65 metres - pre booking is required
Bicycles	A320 - max 10 accepted A321 - max 20 accepted B757/200 - max 40 accepted B757/300 - max 40 accepted A330 - max 40 accepted	£40.00 short haul (return trip) £60.00 long haul (return trip)
	Bicycles must be presented for check in with the front wheel removed, the handlebars turned in line with the frame, the pedals either removed or turned inwards. Bicycles should be packed in a cardboard box or have some protection against damaging other baggage
Tandem	A320 - max 5 accepted A321 - max 10 accepted B757/200 - max 20 accepted B757/300 - max 20 accepted B767 - max 20 accepted A330 - max 20 accepted	£45.00 short haul (return trip) £55.00 long haul (return trip)
Bowls	As excess
Crackers	No charge - Hold/Check-in only
Firearms/Ammunition	Accepted **	£30.00 short and long haul (round trip)

Customers must ensure that all leisure equipment is separately insured, as Thomas Cook Airlines will not accept liabilty for loss or damage to such items.

* - Cost if pre-paid though charged as excess otherwise

** Cost if pre-paid though will increase to  £40 if paid at check-in

All other sporting equipment/special items not listed will be charged the applicable excess baggage charges:

Ex UK - Short /short haul plus flights £6 per kilo
Ex UK - Long haul flights £8 per kilo
Ex UK - Flights to Canada £8 per kilo
Ex Canada - Flights from Canada $15 CAD per kilo
Ex Sanford - Flights from USA $16 USD per kilo

To pre book any of the above items please contact Thomas Cook Pre Flight Service department on 0844 855 0515.

Flythomascook.com operating hours are Monday-Friday 9.00 - 19.00, excluding all weekends and Bank Holidays.

If you are unable to speak to a Customer Help Desk Executive please click here to complete a Call Back Request form. We will return your call within the next working day.

Please remember that all changes must be made no later than 96 hours before departure of your outbound flight. Inside 96 hours of departure all bookings are 100% non changeable.

Please feel free to use the online help service on the website to answer any queries you may have. We value all feedback from our passengers and users of the site.